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Thank you for visiting Immigroup, an immigration law firm. This site combines free government information alongside paid assistance; you choose what works best for you. We are not affiliated with any government body. We present government information with simplified language, making everything quick to find and easy to learn about. We have put the services of many jurisdictions in one place. You can find all government services at a lower cost on the official websites. We link you to the official source. If you choose assistance from Immigroup, we outline the benefits on the service webpage. For example, every application is reviewed before filing, and each client gets full call-centre support and clarification of the law and how it applies to their case. Additional benefits can be found on the service page. We invite you to see our complete disclaimer; please click here

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Have you received the residence questionnaire as part of your application for Canadian citizenship?



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Canadian Citizenship Residence Questionnaire

What to do when you receive a Residence Questionnaire as part of your application for Canadian Citizenship.

Why did I receive the residence questionnaire?

If you received a residence questionnaire, it is part of your application for Canadian Citizenship. Citizenship and Immigration Canada may require you to complete the questionnaire in order to verify details about your ties to Canada over the last 4 years. You need to complete it in order for your application for Canadian citizenship to continue processing.

Using the Government Directly

To submit the the questionnaire without using a representative, merely complete the instructions in the package you received from CIC.

Sample Residence Questionnaire

  • What do I do with the residence questionnaire?
    You must complete it to the best of your ability and then return it to CIC within 45 calendar days with all the requested supporting documents. If you do not return it in this time, you will be given a “Final Notice” and you will then have 30 days to complete it.
  • I got the questionnaire. What does this mean?
    CIC is seeking additional information about your ties to Canada over the past 4 years. In addition to completing this questionnaire, you should note that:
    • Your application will take longer to process: a minimum of 6 months to a year is usually added to the citizenship application processing time when the applicant completes the questionnaire. Of course, the sooner you complete it and return it to CIC, the sooner your application will proceed.
    • You may be required to appear in person with your original IDs at a CIC office
    • You may be requested to attend an interview with a Citizenship Judge as part of the process.
    • You may be requested to provide fingerprints
    • You may receive an additional letter requesting additional supporting documentation
    • Failure to return the completed questionnaire will result in the abandonment of your application.
    • You may also receive the questionnaire because you missed your test date twice.
  • Do I need to complete the whole thing?
    Yes, you need to complete all sections that apply to you to the best of your knowledge. Incomplete questionnaires could result in the rejection of your application.
  • Why do I have to sign the consent section
    Canada has privacy regulations which prevent one government agency from sharing personal information with another without prior written consent. If you do not sign this portion of the questionnaire, the Canadian Border Services Agency (CBSA) will not be allowed to share your information with CIC and so CIC will not be able to confirm the information you have provided. This will result in additional delays in the processing of your application and you will have to communicate with CBSA to get the required information on your own.
  • What documentation to I have to submit with my questionnaire?
    Depending on the type of questionnaire you receive from CIC, you will have to submit documentary proof of your answers. Examples of this documentation are given under each section of the questionnaire. You should provide as much of it as you can. If you are unsure what to provide or you are unsure of how to acquire the documentation, you may contact us.
  • How quickly must I return it?
    You should submit your application to CIC within 45 calendar days of receiving it. If you do not submit it within these 45 days, you will receive a “Final Notice” to return it. From this point you have 30 calendar days to complete the questionnaire. If you have not returned it within these 75 days, your application will be abandoned but you should receive a refund of at least $100 from CIC if your application is abandoned at this stage.

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Cost of Service

 

Full Service
Urgent Service
  • Full Service

    • Service Fee: $700.00
    • HST: $91.00
    • TOTAL: $791.00*

    * Cancellation fees apply once work has begun on a file
    Photocopies of Documents for RQ .15 cents per page
    Additional Charges for Business Owners with more then two bank accounts $100.00
    Courier Charges for RQ Range $30 - $70
    Additional Charges for Foreign Properties/Business $100.00
    Additional Charges for Specific Submission Letter: $50.00

  • Urgent Service

    • Service Fee: $900.00
    • HST: $117.00
    • TOTAL: $1,017.00*

    * Cancellation fees apply once work has begun on a file
    Photocopies of Documents for RQ .15 cents per page
    Additional Charges for Business Owners with more then two bank accounts $100.00
    Courier Charges for RQ Range $30 - $70
    Additional Charges for Foreign Properties/Business $100.00
    Additional Charges for Specific Submission Letter: $50.00

 

Service types

Select one that suits you best.

Apply Online
By Phone
Walk-in Service
Mail-in Service
  • Apply Online

    1. Complete the form online.
    2. Securely pay through Paypal

    Start Application

  • By Phone

    1. Call us toll free: 416-962-2623 / 1-866-760-2623
    2. One our citizenship application experts will contact you regarding what documentation you should provide
    3. After you have compiled the documentation, your application will be submitted to CIC

     

  • Walk-in Service (Toronto)

    Our office is open between 9:00am – 5:00pm Monday to Friday, and appointments are available between 9:30am – 4:15 pm. Please contact us to schedule an appointment. Please note that while walk-ins are welcome, priority is given to clients with appointments. Expected appointment length is one hour.

    Please bring as much of the following documentation with you as possible (as applicable to the questionnaire you received, copies are sufficient):

    1. Records of your absences from Canada
      • Colour copies of your Passport’s ID page and visa, entry and exit stamps (with certified translations of the stamps if applicable). Black and white copies are not acceptable.
      • Records of movement or travel records from any country where you hold a passport
    2. Proof of residence
      • Rental / lease agreements and / or title / mortgage documents
      • Property tax assessments (if applicable)
      • Municipal school tax documents (if applicable)
      • Residential / Auto / Tenant insurance policies
      • Marriage / Divorce certificate (if applicable)
      • Birth Certificates of your children (if applicable)
    3. Proof of Education (if applicable)
      • Your transcript(s) and / or
      • Your spouse’s transcript(s) and / or
      • Your childrens’ report cards, transcripts, progress reports, diplomas, and / or degrees
    4. Proof of employment
      • Notice of Assessment
      • T4
      • T5
      • Bank / Credit Card statements
    5. Proof of property / business (if applicable)
      • Corporate income tax documents
      • Incorporation / registration documents
      • Contracts, invoices and business bank account statements
      • Letters from suppliers and clients
      • Logbooks
      • Advertising contracts
    6. Other proof of ties to Canada
      • Health records with date of services received
      • Immunization records
      • Other records, memberships, etc

     

    At our office we will do the following:

    • Review or help you complete the questionnaire
    • Make a full copy of your application
    • Help you troubleshoot problems
    • Courier your Application to CIC

     

    Print Application

  • Mail-in Service - Worldwide

    1. Download our simplified instructions and application by clicking here
    2. Follow the instructions. Then, fax or email our instructions with your residence questionnaire and documents to us for a quick review. NOTE: If you don’t understand something in the application, just leave it blank and we will discuss it with you. Also, if you don’t have all of the documents, send us what you have and we will advise you how to proceed.
    3. You will be contacted within 1 business day. If you have not been contacted by us after 2 business days, please contact our office to make sure your fax or email was received
    4. After we have reviewed your questionnaire, mail or courier your original questionnaire and copies of supporting documents to our office at: 1180 Danforth Avenue, Toronto, ON M4J 1M3
    5. If you would like us to submit the application on your behalf via Xpresspost with a tracking number, you may provide payment for shipping. Otherwise your application will be returned to you for your to submit on your own (shipping charges apply to applications which are not picked up from our office in person)
    6. If you are a Right of Citizenship client, Immigroup will contact you when it is time for the next step in the process.

    Print Application

 


Filing an application FAQs


  • What is a residence questionnaire?
    A residence questionnaire is a document which is sometimes sent out by CIC to permanent residents who have applied for a PR Card or Canadian Citizenship. This page deals with the questionnaire mailed to Canadian Citizenship applicants. It is sent to applicants both randomly and when more information is required to process the application. If you have received the questionnaire it does not necessarily mean your application is in doubt. If you have received a questionnaire while you are renewing your PR Card, please contact us for a consultation.
  • How do I complete the questionnaire?
    You must answer all parts of the questionnaire honestly to the best of your knowledge. You may also sign the consent form to allow Canada Border Services Agency to share your personal information with CIC to verify your entries to Canada in relation to the residence requirement. You must provide proof of your statements by attaching copies of additional documentation that verifies your residence, education, work, and other ties to Canada during the period preceding your application for Canadian citizenship. You must then return the questionnaire and supporting documentation to CIC.
  • Do I provide information for the last 4 years or since I landed? Which is it?
    For the questionnaire, you are only required to provide information for the last four years, you do not have to provide information since you landed in Canada, if you landed more than four years ago unless you are specifically advised to do so.
  • Where do I submit the questionnaire?
    Your questionnaire should have contained a cover letter which indicated the CIC office where you are to return it. If you no longer have this piece of paper, you should contact CIC to determine which office you should send the package to.
  • Can I get representation (an immigration consultant or lawyer) before sending in my questionnaire if I didn’t have representation when I applied for Canadian citizenship?
    Yes, you can contact a representative, such as Immigroup, to help you complete the questionnaire. Immigroup offers both a strict review of your questionnaire and a full service, which includes advice on the supporting documents to be submitted with your questionnaire, organization of your documents, a full review of the package, and composition of a cover letter to go with the questionnaire.
  • Do I have to pay more money because I have to fill out the questionnaire?
    No, once your citizenship application fees are paid in full, you do not need to pay any additional application fees to CIC. However, if you hire someone to assist you with the residence questionnaire such as Immigroup, you will have to pay service feesfor their assistance.
    If Immigroup has assisted with your Right of Canadian Citizenship application, service regarding a residence questionnaire is not included and you must contact Immigroup for additional assistance with the residence questionnaire.
  • Can I withdraw my Grant of Canadian Citizenship Application?
    Yes, you can withdraw any application with CIC at any time. You can do this by contacting CIC or with Immigroup’s assistance. You can reapply immediately once your application has been withrawn.
  • When during the Right of Canadian Citizenship application process can I receive the residence questionnaire?
    You can be requested to complete the questionnaire at any time during the application process. It may be
    • Mailed to you before your test
    • Given to you as you leave your test
    • Mailed to you after you have completed your test and before you are invited to attend the ceremony
    • Mailed to you because you failed to attend any appointment scheduled with CIC during your application process such as a citizenship test or document verification.
  • Can I renew my PR Card while this is going on?
    Yes, you can renew your PR Card at any time during the application process for the Right of Canadian citizenship. As long as you fulfil the residence requirement necessary to apply for Canadian citizenship, you will automatically meet the residence requirement to apply for a PR card.
  • Will the questionnaire delay my application? How long?
    At the very least, your application will be delayed 6 months to one year, even if you return the questionnaire immediately. It is likely it could delay your application up to two years. If you do not return the questionnaire, your application will be abandoned.
  • When do passport stamps need to be translated?
    If you have any stamps in your passport that are not in English or French, they must be translated, by a certified Canadian translator only. You must submit colour photocopies of these stamps with the questionnaire.
  • How do I get my stamps translated?
    They must be translated by a certified translator and accompanied by a translator’s declaration (the translator will provide the declaration). See your provincial association below for a directory of certified translators. Immigroup deals with certified translators everyday and can arrange this for you at an addition cost.
  • How do I know which questionnaire I have received?
    • If you have applied for Canadian citizenship, you have received the citizenship questionnaire.
    • If you have applied for a new PR Card, you have received the PR Card questionnaire.
    • If you have applied for a new PR Card while your citizenship application is in process and you are unsure, you can check the cover letter enclosed with the questionnaire. The cover letter for the citizenship questionnaire should contain something like the following statement: “In order to assist the citizenship judge in determining whether you meet the residence requirements under paragraph 5(1)c) of the Citizenship Act, please complete this questionnaire in detail.”
  • Can CIC ask me for more information after I submit the questionnaire?
    Yes. CIC may still ask for you to provide the following before they continue processing your application.
    • Your fingerprints
    • Your original IDs, in person, at a CIC office
    • More information regarding your statements or supporting documentation in your application or residence questionnaire
  • Can Immigroup help me after I have submitted my questionnaire?
    Yes, if you would like us to assist you with the additional information you may need to provide after submitting your questionnaire, you should contact us for a consultation.
  • Can I get confirmation that CIC received the questionnaire after I submitted it?
    You cannot use the normal CIC online status check to do this, so you should submit your residence questionnaire using a shipping method which offers tracking to confirm delivery. If you have submitted your residence questionnaire via regular mail, you will have to call the call centre at 1-888-242 2100 to find out if they received it.
  • Does CIC profile applicants based on ethnicity?
    Citizenship and Immigration Canada reviews every case individually by its merits. However, some countries are more associated with misrepresentation than others. It may be the case that nationals of countries associated with frequent incidents of immigration fraud are more often subject to residence questionnaires, fingerprinting, and other additional steps than other nationals. The government of Canada is tacitlyl acknowledging this possibility by introducing a fingerpriting program for visitors from certain countries in 2013.
  • Can I speed up the processing of my application now that I have the questionnaire?
    No, the questionnaire will delay your application by 6 to 24 months.
  • Will I be fingerprinted now that I have submitted the questionnaire?
    Any applicant for the Right of Canadian citizenship may be asked to provide fingerprints. However, receipt of the residence questionnaire does not necessarily entail additional background checks.
  • Will I have to submit my IDs in person now that I have submitted the questionnaire?
    It is not possible to predict if CIC will request that you appear for a document review interview because you have received a residence questionnaire; any applicant can be asked to appear at a CIC local office in conjunction with their application for Canadian citizenship.
  • What is a Record of Movement?
    A record of movement is a document issued by the customs / border agency of every country which shows the various entries (and sometimes exits) to and from that country. You may apply for this document with the government of any country, but it is not possible to apply to a central agency to show all of your entries and exits for every country – each Record of Movement must be applied for individually.
    In Canada, it is only possible to get a Record of Movement showing your entries into Canada. It is not possible to have a report issued of your exits from Canada, as Canada does not issue exit visas and anyone can freely leave Canada at any time. If you are not sure how to obtain a Record of Movement from Canada, Immigroup can help you with this.
  • How do I check the status of my questionnaire once it has been sent to CIC?
    The normal process of checking your application is online on CIC's website. However, you cannot check the receipt of your questionnaire online. This will only allow you to check the status of your citizenship application as a whole.
    You must have the following information to check the status of your application online:
    • The applicant’s date of birth
    • The applicant’s country of birth
    • The applicant’s last name
    • ONE of the following:
      • Applicant’s client ID number
      • Applicant’s Record of Landing or Confirmation of Permanent Residence number
      • Applicant’s IMM5401 receipt of payment number for the receipt submitted with the application
      • Applicant’s Immigration File number
      • Applicant’s Permanent Resident Card number
      • Applicant’s Citizenship Receipt number
      • Applicant’s Citizenship File number
    Without this information you will not be able to check the status of your application. If you are missing the required documentation and / or you would like assistance with this process please contact us at Immigroup at 1-866-760-2623.

 

I am in big trouble - HELP! FAQs


  • I don’t know how to complete the questionnaire. What do I do?
    Immigroup can help you complete the questionnaire and advise which documents you need to support your answers to the questionnaire.
    If you are having trouble answering all the questions, you should make a timeline for yourself over the last four years before the submission of your application.
    If you are having trouble finding the appropriate documentation, contact Immigroup to schedule a consultation so that we can help you determine where you can get the supporting documentation you need.
  • I did not include all of the days I spent outside Canada on my original Grant of Canadian Citizenship application, and I was actually outside of Canada more than 365 days. Should I be honest on the residence questionnaire?
    If you did not include all trips outside Canada on your original Canadian citizenship application, you must disclose them on the residence questionnaire. If you were actually outside Canada more than 365 days out of the 4 years before you submitted the application, then you did not meet the residence requirement to apply for Canadian citizenship and your application will be refused. In this case, rather than submitting the residence questionnaire with this information, it is better to withdraw the current application and reapply when you meet the residence requirement – CIC will find out that you were dishonest on the original application which could have very serious consequences including losing permanent resident status.
  • I misrepresented myself when I immigrated / when I applied for citizenship.
    If you misrepresented yourself in regards to meeting the residence requirement, you can use the questionnaire to correct the earlier mistakes. However, if you misrepresented yourself in some other way, your application may be rejected and you may lose your status in Canada.
  • I no longer have my passport.
    If you no longer have your passport which you used to exit and enter Canada over the last four years, you need to contact the CBSA (Canada Border Services Agency) for a record of movement, which will show your entries into Canada. The absence of this passport could have negative effects on your application for Canadian citizenship because you will be unable to show the times you left Canada. Immigroup can help you with obtaining a Record of Movement from CBSA.
  • Why do they need to know about my absences from Canada?
    CIC needs to establish that you meet the residence requirement for citizenship applicants. In order to do so, they need to see when, how often, and for how long you left Canada.
  • Why do I need to provide colour copies of my passport?
    You need to provide colour copies so CIC can see the details of your passport more clearly. Additionally, sometimes the colour of certain stamps imply details about the circumstances of the entry / exit indicated.
  • What is “proof of residence”?
    In order to establish that you have been living in Canada for the past 4 years, you need to prove your residence in Canada. You can do this through copies of lease or mortgage documents, and other documentation that shows you have lived in Canada.
  • What is “proof of family presence”?
    Proof of family presence includes documents you could submit to further substantiate your presence in Canada, including proof that you got married or divorced in Canada, or proof your children were born in Canada.
  • What are “education ties”?
    Education ties constitute proof you – or your spouse, or your kids – attended school in Canada.
  • What are “employment ties”?
    This amounts to proof that you work in Canada. Your notice of assessment from Canada’s Revenue Agency is the best proof of this, but T4s and other proof of employment will also help support your case.
  • What is a notice of assessment?
    A Notice of Assessment is the document that Canada’s Revenue Agency mails to you after you have submitted your tax return for the year.
  • What if I don’t own a business or property in Canada?
    If you do not own property or a business in Canada, you do not have to provide information for this part of the questionnaire.
  • Why does CIC want to see my medical records?
    If you cannot establish your residence in Canada for 1095 days out of the 4 years prior to your citizenship application submission through proof of residence, proof of family presence, proof of education, proof of employment or proof of property ownership, then you may be able to establish that you were here through your medical records, which will confirm your presence in Canada. CIC is only interested in seeing when you (or your children) received medical care and not what medical care you received.
    If you do not have this proof either, you can contact us to see what else you can use to proof you meet the residence requirement.
  • I have none of the above proof, what can I do?
  • What is the Consent Declaration and why do I have to sign it?
    In order for CIC to verify that you have returned to Canada when you said you did, they must get permission from you to access your personal information in the CBSA system. This is why you have to sign the Consent Declaration. If you do not sign it, CIC will not be able to verify your information and may reject your application. They may also advise you to provide this document by contacting CBSA on your own.
  • How do I know I received a “Final Notice”?
    The final notice letter has a specific format:

    “Date Applicant name Applicant address

    Dear Applicant:

    In order to continue processing your application for Canadian citizenship, we require sufficient documentary evidence of your residence in Canada. The requirement to provide sufficient evidence regarding your residence in Canada can be found in paragraph 3(4)(d) of the Citizenship Regulations.

    In order for this requirement to be satisfied, we require a completed residence questionnaire and supporting documentation. You were first sent a notice requesting this information on DATE (if requested in person: You were advised in person on DATE to provide this information). To date, we have not received the completed residence questionnaire or supporting documentation.

    This is a final notice requesting you to provide a completed residence questionnaire and supporting documents. Please submit this information within 30 days from the date of this letter.

    Pursuant to section 11(9) of the Citizenship Regulations, if we do not receive the completed residence questionnaire and supporting documentation by DATE (30 days after date of the letter), your application will be declared abandoned, your file will be closed and no other action will be taken on your file.

    Once your file has been closed, if you are still interested in becoming a Canadian citizen, you will need to submit a new application with new documents and fees.

    Yours sincerely,”

 

Using Immigroup FAQs


  • Why should I use Immigroup?
    • We have helped thousands of clients with citizenship matters. This gives us the experience that you can utilize.
    • We make sure that we submit the best possible application for every single client.
    • We have been in business since 2004.
    • Our staff members have years of experience in the immigration field.
    • You can call us between 8:00am and 6:00pm Eastern Standard Time and speak to a live professional.
    • More than half a million people visit www.immigroup.com each year to use our great tools and information.
    • Our legal fees are disclosed on our website. Not many law firms are willing to do that!
    • We make it easy for you to get started on your application by email, phone, or fax.
    • Customer service, sound and ethical advice are our highest priority. Once you have used us you will feel the difference knowledge, service, and loyalty makes.
    • We think outside the box to help you with your case, but we don’t take clients on just because they can pay! Expect an honest opinion; we will advise you if applying is not in your best interest. Click here to see our firm’s application statistics.
    • We go out on a limb to give you the highest level of service.
    • We don’t take short cuts - we are perfectionists!
  • Can you guarantee everything will work out if I use you?
    No application has a guaranteed successful outcome whether you submit it yourself, use our company, or hire the most expensive lawyer in Canada. However, the great thing about Immigroup is that you can see statistics of the success rate of our past applications. If your certificate does not come in the time frame, we will refund the difference between urgent and regular service. Click here for detailed statistics
  • What if Immigroup makes a mistake on my questionnaire?
    Immigroup has the highest standards in hiring and training. Mistakes that effect the processing time of your application are extremely rare. However, if Immigroup makes a mistake on your application which causes a delay in processing, we will take full responsibility and process a refund appropriate to the situation. Click here to see statistics on these incidents and our terms of reimbursement to you.
  • Why should I hire Immigroup when I can do the application on my own?
    Lots of people do not know what they need to submit with the questionnaire and wish to have help with it. When you use Immigroup, you gain these advantages over people who do it themselves:
    • You can be completely sure that the best possible questionnaire was submitted. This means that there will be no mistakes, errors, or omissions which could cause additional delays or refusals of an application.
    • This also means that Immigroup will offer you the most ethical and sound advice regarding your situation. We will tell you if something in your questionnaire works against you or could cause problems in the future.
    • Immigroup has years of experience which can be leveraged in your favour to know what works and what doesn’t in the questionnaire.
    • Immigroup offers 20% off our service fee for every additional application.
    • Immigroup offers 20% off our service fee for returning clients.
  • Can you give me free support or where can I get free support?
    We are committed to helping everyone with their immigration needs. This is why www.immigroup.com offers free tools and information to answer all types of immigration questions. Immigroup does charge a fee for all services, but we are always looking for feedback on how we can further help our community. Our email address is info@immigroup.com
  • I have one important question, but I don’t need the full service. What can I do?
    You can easily search our database of FAQs. However, if you still can’t find the answer to your question, email us your question and you will receive a response within 2 business days. Depending on the complexity of your question, you may be advised to schedule a consultation with one of our immigration practitioners to ensure that you receive the best advice. The cost for a consultation is $84.75 (tax included) which is up to 30 minutes; however, if you retain Immigroup for a full service after the consultation, this fee well be deducted from the cost of the service. Consultations are available in person at our Toronto office or by phone. (Other options are available for hearing-impaired persons.) Call us at 1-866-760-2623 or email at info@immigroup.com to schedule your consultation.Click here for more information.
  • I called your office and did not get the answer I needed. What can I do?
    Only general information is available when you call our office. If you are still unsure how you should proceed, contact us to schedule a consultation to discuss the details of your specific case. Click here for more info.
  • How can I check the status of my application?
    Checking the status of your certificate application is simple. You can check the status using one of two methods:
    1. By phone
      Contact our office during business hours and state you are a citizenship client that needs a status check on your application. We will confirm your contact information and then contact you within one business day to advise of the status of your application.
    2. By email
      Email us at info@immigoup.com and advise us that you are a current client and you would like to check the status of your application. Your message should contain following:
      • applicant’s first and last name,
      • type of service: the subject should be right of citizenship status check
  • I need your help, but I can’t afford the fees. Can you help?
    We do our best to keep things affordable, but unfortunately we are unable to offer any discounts in addition to the ones above.
  • My case is complex, are you the right firm to use?
    Immigroup is an industry leader in right of citizenship application processing and assistance. In addition to residence questionnaires, we also have years of experience processing much more complicated applications. You can rest assured you are in good hands. If we feel something is out of our understanding the agent will let you know.
  • Do you know something that the government does not?
    No, but we have 8 years of experience dealing with citizenship applications. We are aware of changes in the application procedure as they happen, and we know what CIC will accept and what they won’t, which is sometimes not exactly what is listed on their website. Please see our case knowledge in the citizenship area:
    • Name change or date of birth issues
    • Lack of sufficient supporting documents to complete the residence questionnaire 
    • Your application has been returned to you be the processing centre
    • You need to check the status of your citizenship application
    • CIC has requested that you provide additional information
    • You need to search CIC’s citizenship records

    Please contact us if you need help with any of the above issues.

  • Can I pay you in instalments?
    Yes, you may pay a minimum deposit of 50% of the amount due to start your case. The balance must be paid in full before the application can be submitted.
  • Do I pay you when I get my certificate?
    Your fees must be paid in full before your application is submitted to CIC.
  • Do you work weekends or evenings?
    You may call our office between 8:00am and 6:00pm Eastern Time, or you may come in person between 9:30am and 4:15pm. You may drop your documents at the Toronto office 24 hours a day in our drop box. You may also leave a voicemail at 1-866-760-2623 or send an email 24 hours a day at info@immigroup.com and you will receive a response within one business day. To meet with an immigration practitioner outside of these hours, please contact us during business hours to schedule an appointment at a time convenient to you.
  • How accurate is your website?
    We strive to maintain accurate and up to date information on our website by getting up to the minute news from CIC and other government agencies. However, you should always confirm information before acting on it to ensure its accuracy.
  • I had something happen to me that is not posted on this webpage
    Great, we really would love to hear from you and what happened. By sending us your experience you are helping others in the future. We post all information that will be valued by future visitors.
  • I can’t find an answer to my question
    Send us an email or enter your question in the box at the bottom of the page and we will get back to you within one business day.

Basic info FAQ’s


  • What is Canadian Citizenship?
    Canadian Citizenship is a nationality and a right acquired by being born in Canada, by being born to Canadian parents overseas, or being naturalized (taking the oath of citizenship). A Canadian citizen can vote in Canadian elections, run for office in Canada, work and study and Canada, serve in the Canadian military, and receive government benefits, among other rights and privileges. Canadian Citizens are allowed to travel on Canadian Passports. As a Canadian citizen, you will be eligible for jury duty and you are required by law to participate.
  • History of Canadian Citizenship
    Originally, Canadian citizenship was similar to British citizenship since all Canadians were subjects of the British Crown. At Confederation, the Canadian Parliament was given control over citizenship and immigration. In 1910, the first mention of “Canadian Citizen” appears in law. Canadian Citizens were born in Canada, naturalized in Canada, or even British who moved to Canada. But this only meant that these people didn’t have to undergo immigration controls. In 1914, it became slightly harder to naturalize in Canada: the residency requirement changing from three to five years. In 1921, the notion of Canadian Nationality (and hence citizenship) was finally put into law as a separate thing from British nationality.
    In 1931 Canada finally gained full legislative independence from Britain but retained various rules about citizenship inherited from Britain. This continued until the Canadian Citizenship Act of 1946. If you were a British subject living in Canada at this time, you most likely became a Canadian citizen. This also applies to British Subjects living in Newfoundland when Newfoundland joined Canada three years later in 1949.
    The biggest change in Canadian citizenship regulations occurred in 1977. These new rules legalized dual citizenship in Canada and also made it official that anyone born in Canada after 1947 was automatically a Canadian citizen (unless they were the child of a foreign diplomat). This is proved through the issuance of a birth certificate. The other thing the new rules did was make Canadians out of children born to Canadian citizens overseas, for the firs time. Additionally, if you were the son or daughter of the son or daughter of a Canadian born overseas (i.e. second generation) you could still claim your citizenship if you applied to do so before your 28th birthday.
    In 2009 this last rule changed. Citizenship by descent (outside of Canada) now only applies to the first generation but there is no need to apply or register your status. For those second generation children born after April 17, 2009, who are now not Canadian citizens (even if they have siblings born before April 17, who are Canadian citizens), these children can become Canadian Citizens if they first become Permanent Residents. They do not need to wait the usual three years to apply for citizenship.
    These new changes also affected adoption. Foreigners adopted by Canadian Citizens in Canada now become Canadian Citizens at the time of the adoption.
  • What is naturalization?
    When a person is naturalized, this means that they have become a citizen of a country other than the country of their birth through an application process. A person who is naturalized does not acquire citizenship through birth or through descent from a parent.
  • How do I become naturalized?
    • You can become a citizen of Canada through naturalization if you are over 18 and you are a permanent resident
      • you have lived in Canada for a total of 1095 days during the four years preceding your application for citizenship, including two years as a permanent resident
      • have knowledge of Canada (as demonstrated by taking a test, which is required as part of the application process, but only if the applicant is between 18 and 54 years of age)
      • are not a subject to any criminal prohibitions
      • you are not a war criminal
      • you are able to demonstrate adequate knowledge of English or French
    • If you are a child, there are fewer requirements:
      • you should be a permanent resident
      • your parent should be a Canadian citizen or in the process of applying for Canadian citizenship
    • If you are 14 or over you must attend a citizenship ceremony as the final stage of the application.
  • How do I lose my citizenship?
    In 1977, the new rules made it impossible to give up your citizenship without officially renouncing it. However, new laws mean you could lose your citizenship if you are convicted for fraud regarding your immigration admission or your citizenship application.
    You could have lost your citizenship before 1977 if you
    • were naturalized in another (dual citizenship wasn’t legal in Canada)
    • lived outside of Canada for a prolonged period of time
    • if your parent lost their citizenship while you were a child

    In 2007 efforts were made to help those who had lost their citizenship prior to 1977. Under the new citizenship rules of 2009, it was possible to regain your Canadian citizenship if you could claim it by descent and if you had not already.

  • What does it mean if someone is stateless?
    A person is stateless if they do not hold citizenship in any country.
  • What constitutes proof of Canadian citizenship?
    Proof of Citizenship in Canada can be in the form of a birth certificate showing you were born in Canada or a Citizenship Certificate showing that you are a Canadian Citizen. A passport is not always viewed as proof of Canadian Citizenship within Canada.
  • What is a Record of Landing (IMM 1000)?
    This paper document is literally the record of your landing in Canada as an immigrant. Any person who ever became a permanent resident of Canada has been given this document when they first arrived in Canada as an immigrant.
  • What types of documents are normally required for the residence questionnaire?
    1. Records of your absences from Canada
      • Colour copies of your Passport’s ID page and visa, entry and exit stamps (with certified translations of the stamps if applicable). Black and white copies are not acceptable.
      • Records of movement or travel records from any country where you hold a passport
    2. Proof of residence
      • Rental / lease agreements and / or title / mortgage documents
      • Property tax assessments (if applicable)
      • Municipal school tax documents (if applicable)
      • Residential / Auto / Tenant insurance policies
      • Marriage / Divorce certificate (if applicable)
      • Birth Certificates of your children (if applicable)
    3. Proof of Education (if applicable)
      • Your transcript(s) and / or
      • Your spouse’s transcript(s) and / or
      • Your childrens’ report cards, transcripts, progress reports, diplomas, and / or degrees
    4. Proof of employment
      • Notice of Assessment
      • T4
      • T5
      • Bank / Credit Card statements
    5. Proof of property / business (if applicable)
      • Corporate income tax documents
      • Incorporation / registration documents
      • Contracts, invoices and business bank account statements
      • Letters from suppliers and clients
      • Logbooks
      • Advertising contracts
    6. Other proof of ties to Canada
      • Health records with date of services received
      • Immunization records

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