Replacement Copy of Record of Landing (Verification of Status)

Filing an application FAQs

• What is a Verification of Status?
A Verification of Status is an official confirmation of your Permanent Resident status in Canada, issued by Citizenship and Immigration Canada. It can replace your lost or stolen IMM1000 / Record of Landing.
• Why would I need a Verification of Status?
If you have lost your Record of Landing or Confirmation of Permanent Residence, you may not be able to do the following
• Renew your PR Card
• Prove your PR Status
• Apply for government programs
• Apply for Canadian Citizenship
• Change your name on CIC records
• Who can apply for a Verification of Status?
Any person who has ever been a permanent resident of Canada, including those who no longer live in Canada and naturalized Citizens, can apply for a Verification of Status.
• What do I need to apply for a Verification of Status?
In order to apply, you need the following
• Copy of your passport used at the time of landing
• Copy of your Driver’s License or other government-issued ID
• Copy of your Birth Certificate (translated, if not in English or French)
• Copy of your Citizenship Certificate or Card (if you have been naturalized since you landed)
• Copy of your Marriage Certificate (if you have been married since you landed)
• What is the application process for a Verification of Status?
You must complete the IMM 5009 Application Form and attach copies of all the above documents. If you are using Immigroup to represent you, your application package must then be sent to 1180 Danforth Avenue, Toronto, ON M4J 1M3.
• How do I fill out a Verification of Status Application?
You must indicate your personal details in the spaces provided on the form. It is very important to be truthful in all aspects of your application and answer all questions as completely as possible.
• Where do I submit a Verification of Status application?
If you are using Immigroup to submit your application, you should send it to 1180 Danforth Avenue, Toronto, ON M4J 1M3.
• If you want to send your application directly to the government, you should use the following address:
Verification of Status (VOS) or Replacement of an Immigration Document
Query Response Centre (QRC)
Citizenship and Immigration Canada
Ottawa, Ontario
K1A 1L1
• What is the processing fee for this application?
The government of Canada charges $30 to process this application. If you use a representative, such as Immigroup, to apply, the fees will be higher. Please see our fees.
• How Long does it take to get a Verification of Status?
Processing time for this application is usually around 45-90 days. If you have proof of urgency, processing time is around 30-45 days.
• Can a child get a Verification of Status?
Yes - anyone who has ever landed in Canada can apply regardless of their age can apply.
• Can I get a Verification of Status if I have changed my name since I landed?
You can still apply for your Verification of Status document if you have changed your name since landing in Canada. However, you must provide proof of your name change in the form of a government-issued marriage certificate or legal name change document to show the link between your names.
• Can I change the name CIC has on record with my Verification of Status?
If your immigration documents such as Record of Landing, PR Card, or Citizenship Certificate contain incorrect information, you may be able to change this information by requesting to amend your IMM1000. However, not all information can be changed. Please refer to the
I am in big trouble - HELP! FAQs
• I lost my Record of Landing and now I could lose my pension or job if I don’t provide it ASAP. What can I do?
You can apply for a Verification of Status document as a replacement for your IMM1000 and this application can be processed with urgency if you provide the necessary proof in the form of an original letter from your employer stating that you will lose your employment or from Service Canada stating that you will lose your benefits if you do not provide the document immediately. Immigroup can help you ensure that your application is submitted free of mistakes that can cause a delay in the processing time.
• CIC made a mistake on the information on my Record of Landing. Can I fix this?
If CIC entered incorrect information on your IMM1000, you may submit a request to amend your IMM1000. Please refer to the information regarding this application for a list of what information can be changed.
• I have a criminal record. If I apply for a Verification of Status document, will this endanger my status in Canada?
A criminal record will not prevent you from receiving a Verification of Status document. However, if you are not yet a Canadian citizen and you have a criminal record, CIC may launch an investigation on your status in Canada. CIC may determine that due to your criminal record you have not met the obligations of permanent residence which will result in a loss of your permanent resident status and initiation of the deportation process.
• My Verification of Status application was returned.
If your application was returned, you can contact Immigroup for a consultation to determine exactly what went wrong and what can be done to fix it. Otherwise, follow the instructions in the letter you received by CIC. Double check your application before returning it, and make sure to address the new envelope to the officer who returned your application.
• My Verification of Status hasn’t arrived and it has been over 3 months
If you included an email address on your application, check your junk mail folder to make sure it has not ended up there. If the document is not in your junk mail folder, you should contact CIC at 1-866-242-2100. If you did not include an email address on your application, you should contact CIC as son as possible to advise that you did not receive your document.
• I lost my Record of Landing and I don’t have a PR Card. Am I still a Permanent Resident?
As long as you have continued to meet the residency requirement of having spent fewer than 1095 days outside of Canada per 5-year period, you are still a permanent resident of Canada. However, if you travel outside of Canada, you must prove your status as a permanent resident to customs when you return by presenting a valid PR Card or permanent resident travel document.

Using Immigroup FAQs

• Why should I use Immigroup?
• We have helped thousands of clients with immigration matters. This gives us the experience that you can utilize.
• We make sure that we submit the best possible application for every single client.
• We have been in business since 2004.
• Our staff members have years of experience in the immigration field.
• You can call us between 8:00am and 6:00pm Eastern Standard Time and speak to a live professional.
• More than half a million people visit www.immigroup.com each year to use our great tools and information.
• Our legal fees are disclosed on our website. Not many law firms are willing to do that!
• We make it easy for you to get started on your application by email, phone, or fax.
• Customer service, sound and ethical advice are our highest priority. Once you have used us you will feel the difference knowledge, service, and loyalty makes.
• We think outside the box to help you with your case, but we don’t take clients on just because they can pay!
Expect an honest opinion – we will advise you if applying is not in your best interest. Click here to see our firm’s application statistics
• We go out on a limb to give you the highest level of service.
• We don’t take short cuts - we are perfectionists!
• I am in danger of losing my benefits / job. How fast can you get my Verification of Status?
Provided you have proof of urgency, we can get you your Verification of Status in 30-45 days.
• Can you give me free support or where can I get free support?
We are committed in helping everyone; this is why www.immigroup.com has free tools and information to meet this need. We also has accumulated a database of free government and non-for-profit agency you can search for and call to see if they can meet your needs click here and start searching. Immigroup does charge a fee for all its services but we are always looking for feedback on how we can further help our community. Our email address is info@immigroup.com
• I have one major question, but I don’t need the full service...what to do?
We have all been there, you have asked around to get clarification on some question or questions but no one will give you a clear answer. We can recommend a few things. One you can simply search a database of FAQ’s. If however you still can’t find the answer simply go to the bottom of this webpage where you will find an email box; simply type in your question. We will email you a response. If we feel it’s something that others will definitely need we will post it for others to get future benefit. If however you need this answer fast, or have a complex question, then we recommend paying for a legal consultation. The cost is $84.75 (tax included). If you feel you need the full service after the consultation this fee well be deducted from the total service fee. You will get up to 30 minutes worth of time; you can do this in person at our Toronto office, or by email, phone or Skype. Please click here for more information.
• I called your call center and did not get the answer I needed
Only general information is available when you call our office. If you are still unsure how you should proceed, contact us to schedule a consultation to discuss the details of your specific case.
• How to check the status of my application (for Immigroup customers only)
Regular Service - If your application has been in process for longer than 6 months please contact us immediately.
Expedited Service – If your application has been in process for longer than 45 days please contact us immediately.
• I used you but I lost / deleted my Verification of Status, do I have to pay and do the process all over again?
Yes the process will have to be done all over again. The good news is we have a copy of your file so this will speed up the process. Also please note that if you lost your VOS in less than 6 months from the date you paid we cover the service fees. You will still have to pay mailing or courier costs. If this does not apply to you we will give you a 20% discount of the service fee.
• I used you before, any discounts?
Yes we give you a 20% discount on most applications. Please call to inquire.
• I am going to do two applications with you, any discounts?
Yes, your second application will be discounted up to 20% depending on the service(s) you require. Please call to inquire.
• I need your help, but I can’t afford the fees? Can you help?
We do our best to keep things affordable and are flexible in regards to payment plans. If you can not afford our fees you can still ask to see if something can be worked out.
• Can I pay you a deposit?
Yes, and the final payment will need to be made before filing the application. Please speak to an agent and work out the deposit amount.
• Do I pay you when I get my Record of Landing?
We take full payment before we send out your application.
• Do you work weekends or evenings?
At the moment we don’t work weekends but that may change in the future. For evening appointments please call and find out if someone at our Toronto office can help you. Work with our staff and in most cases we can arrange someone to wait for you (usually no later than 6pm).
• How accurate is your website?
We do our best to update or fix anything out of date. But just because it’s in black and white - no matter where you read it - you should always double check the information. You can find a feedback box on most pages of this website; we work hard to make sure this site stays current and factual.
• I had something happen to me that is not posted on this webpage
We would really love to hear from you about what happened. By sending us your experience you are helping others in the future. We post all information that will be valued by future visitors. Please enter the information into our feedback box or e-mail us at info@immigroup.com
• I can’t find an answer to my question
On the bottom of this webpage you will find a box. Simply send us the question and, depending on the complexity of your question, we will send you the answer. Also we will post your question with the answer so future visitors can get the support.
• Are you faster than the government?
Our processing times are based on the average government processing times. Since we assure you of the completeness and accuracy of every application we provide you with the peace of mind that you will not receive any delays due to an incomplete or incorrect application.
• Do you have to use a representative?
No, you do not.

Basic info FAQ’s

• What is a Verification of Status document?
A Verification of Status document is an electronic or paper confirmation of your status in Canada as a permanent resident, visitor, or temporary worker or student.
• Why can’t I get a new or certified true copy of my Record of Landing?
In an effort to streamline the application process and reduce wait times, CIC began issuing the Verification of Status document in September 2012. With this change, CIC will no longer issue replacements or certified true copies of a Record of Landing. However, this document substitutes as proof of your status and can be used in place of the Record of Landing as confirmation of Permanent Residence status.
• Can I use my Verification of Status to travel?
No, Permanent residents of Canada must show proof of their status in the form of a PR Card or Permanent Resident Travel Document when entering Canada from traveling abroad. If you do not have one of these documents, you may be denied entry to Canada.
• Can I use my Verification of Status for the same things as my Record of Landing?
Your VOS replaces your lost or stolen Record of Landing and you can use it for anything you would previously have used your Record of Landing for. This includes applying for a PR Card, applying for government benefits, and becoming a Canadian Citizen.
• Does CIC still issue Records of Landing?
Yes, every Permanent Resident of Canada still receives a Record of Landing (IMM 1000). The change regards lost Records of Landing. Before September 2012, permanent residents were able to apply for certified copies if they lost their IMM 1000s, but in order to save time and money, CIC now only issues an electronic Verification of Status (or a paper print out of that).
• Is a Verification of Stats the same thing as a Confirmation of Permanent Residence?
No, the VOS is an electronic document (PDF), or a paper print out of the PDF, confirming your status in Canada. A Confirmation of Permanent Residence (IMM 5292 or IMM 5688) is an actual government form.
• Can I withdraw my application?
Yes, you can withdraw your application by making a request in writing to CIC. You will not get your fees back. Immigroup can help with this.
• I need to prove when I entered Canada to live, but I was never a permanent resident. Can you help me?
If you need proof of when you first entered Canada to live, work, or study, you may be able to obtain a Verification of Status document. Contact us for further information.