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Call us: 1•866•760•2623 (Toll Free in Cananada/US) Email Us: info@immigroup.com

Toll free: 1•866•760•2623
Call Us: (416) 962-2623
Email Us: info@immigroup.com
Call center: Mon-Fri 8:00AM - 6:00PM EST
Office: Mon-Fri 9:00AM - 5:00PM EST

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NEXUS Card


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Who Needs a NEXUS Card and Why?

Enrollment in the Nexus Trusted Traveler Program is available to citizens and permanent residents of Canada and the US. Having a NEXUS card will enable you to clear customs more quickly as well as offering additional benefits.

NEXUS Card holders can

  • Use designated self-serve kiosks when exiting certain international airports;
  • Get pre-cleared by phone for arrival at a marine port of entry;
  • Use designated security lines at domestic airports;
  • Use Global Entry kiosks in US airports.
  • Average processing time for NEXUS Card: 20 business days
  • Mistakes made by Immigroup per 100 applications: 0%
  • Mistakes by general public per 100 applications: %
  • Missing information or incorrectly completed applications are denied. More info
  • We have a qualified team of border crossing specialists
  • 6 month – card replacement guarantee
  • More info
The process of obtaining a NEXUS Card:

Please note that this process takes anywhere between 6 to 8 weeks, involves preparing your application, collecting all supporting documentation, obtaining an interview date with the nearest enrollment centre and attending that interview.

Using the Government Directly
  • CBSA will not pre-review your application to ensure the forms and documents are correct before filing – all applications must be completed in full before being sent to the government. Please click here for the Canada Border Services website to find information on the NEXUS Program.
  • NOTE: If you apply directly with the government, please remember that CBSA does not offer walk-in service - all applications must be mailed to the processing centre or you can apply online.
What we do for you if you purchase our service:
  • Immigroup service fee charges are $150 pus taxes and a $50 government fee
  • We review every part of your application to ensure it is complete, accurate and mistake-free; the government will not pre-approve or pre-review any applications.
  • We complete the application for you if you require it; the government does not offer this.
  • We advise you of any additional steps you need to take and of any additional documentation you must provide; the government only offers general guidelines, not advice specific to your case.
  • We may be able to obtain you an earlier interview appointment, please give us a call to learn more; the government's automated system will assign you the soonest available interview at the moment you log-on, but will not look for sooner appointments due to cancellations.
  • We advise you of any problems you may encounter from filing the application; the government only offers guidelines not specific to your situation.
  • We verify all supporting documentation prior to submission; the government does not do this.
  • We give you unlimited business-hours phone support from 8am-6pm EST; the government does not offer this.
  • We respond to most questions within 1 business day; the government does not offer this.
  • We submit your application to the government for you;
  • We prepare you for the interview; the government does not offer this.
Eligibility
  • You must be a citizen or a permanent resident of either Canada or the US.
  • You must pass all criminal background checks. Very few applicants with past criminal activity are approved for enrollment in the Nexus program.
  • The program is open only to permanent residents who have resided in the US or Canada for the past three years. Permanent residents may be eligible to waive this requirement under certain circumstances. More Info
  • Meeting all of the above requirements does not guarantee you will be issued a Nexus card. You must go to an interview and be approved by both the Canadian Border Services Agency and the US Customs and Border Patrol (CBSA and CBP).
Benefits of NEXUS Card
NEXUS Program Feature Benefits
NEXUS Card Faster crossing through all Canadian and US ports of entry
NEXUS-only lanes at border and NEXUS-only bridge at Niagara Falls Much faster border crossing times
Self-serve customs kiosks at international airports Ability to proceed through customs much faster
Special security lines at domestic airports Faster clearance through airport security
Global Entry kiosks at US airports Faster clearance through customs and security using your machine readable passport
Pre-clearance by phone at marine ports of entry Faster clearance at ports

Please note that by enrolling for the NEXUS Trusted Traveler Program, you are giving the US and Canadian government access to your fingerprints and optical biometric information.

Lost / Damaged / Stolen NEXUS Cards

If your NEXUS card has been lost or stolen, you should make a report to a CBSA or CBP NEXUS Enrollment Centre immediately. You can apply for a replacement NEXUS by completing the application process in the same way you applied for the first card – you must complete the full application and attend an in-person interview. There is a $25 USD government fee to replace the card. If you use a representative the cost will be more. Immigroup clients who have lost their NEXUS Card within 6 months of receiving their NEXUS Card acquired through Immigroup do not need to pay additional fees.

NEXUS Card Holder Obligations

As a NEXUS Card holder you must

  • Follow all immigration and customs laws, regulations and rules, as well as any other rules that are enforced by Canadian Border Services and / or U.S. Customs and Border Patrol. This includes:
  • Abiding by all customs restrictions: You must make sure you are under the duty-free limits.
  • Abiding by all security restrictions: You must make sure you do not attempt to bring anything across the border or onto a plane that is not allowed
  • Use your NEXUS Card for yourself only.
  • You cannot lend your Card to other people
  • You cannot bring other people through NEXUS lanes in your car unless they are NEXUS card holders as well
  • If travelling by car, your vehicle must also be registered with NEXUS to go through the NEXUS lane
  • You cannot drop people off at the border and pick them up on the other side after they have passed through customs on foot
  • Understand that your NEXUS Card is actually the property of the governments of Canada and the United States, and not your property. They may confiscate it at any time, for any reason, without prior notice.
  • Relinquish your NEXUS Card – and any Card belonging to your child under the age of 18 – when you – or your child – cease to be a member of the NEXUS program either because your membership expired or you were asked to return your card
NEXUS Card Appeals
  • If your application is rejected, you have the following options to appeal:
    • The first option is to go to the Enrolment Centre nearest you (where your interivew would have been) and request to speak to a supervisor
    • If you are an American citizen or permanent resident, you have the option to contact the program’s Ombudsperson. however because this position only exists within US Customs and Border Patrol, this recourse is only available to American citizens and permanent residents
  • If your NEXUS card has been confiscated
    • You should receive a letter stating the reasons for the revocation of NEXUS program membership. You may follow any instructions for appeal included in the letter. Below are general guidelines for appeal procedures. Please note these are subject to change and may differ from case to case.
    • For Canadians:
      • Please note there is no formal legislation allowing for appeals to the confiscation of NEXUS Cards. The appeal process is informal and at the discretion of enrollment centre supervisors.
      • If your NEXUS Card is confiscated by the CBSA (Canadian Border Services Agency) because you violated the rules of the program, you have the right to appeal within 30 days of the confiscation of your card or the receipt of the letter instructing you to relinquish your card: (This is for our reference only: http://www.tradelawyersblog.com/blog/article/the-nexus-pass-confiscation...)
      • If your NEXUS Card is taken away because CBSA seized some of your property for a customs violation, you must file two separate appeals:
      • You have 90 days to appeal thecustoms seizure (see your receipt)
      • You must then appeal to have your NEXUS membership reinstated
      • If your NEXUS card is taken away by US CBP, you may have to follow the appeal process for Americans.
    • For Americans:

      You should appeal to the CBP’s Ombudsperson for rejections or confiscations, though you can also contact the Enrollment Center first to see if you can get your NEXUS Card back without appealing to the Ombudsperson. You can also contact CBP to access their records on you if you are unsure as to why your card has been confiscated.Before contacting the Ombudsperson, you should always research the details of your case and evidenceto back up your claim. if you do not know why your card was confiscated, you should first follow the procedure to retrieve CBP records on you before contacting the Ombudsperson.

Helpful Resources



Start your service with Immigroup


Cost of Service

Including legal & government fees

  • Processing Time: 6-8 weeks More Info
  • Service Fee: $150.00
  • HST: $19.50
  • Government Fee: $50.00
  • TOTAL: $219.50*

Service types

Select one that suits you best.

Apply Online
By Phone
Walk-in Service
Mail-in Service
  • Apply Online

    1. Complete the form online.
    2. Securely pay through Paypal
    3. Immigroup will notify you of your appointment date.
    4. Attend your appointment.
    5. Receive your NEXUS Card in the mail.

    Start Application

  • By Phone

    1. Call us toll free: 416-962-2623 / 866-760-2623
    2. Complete the visa application and send to one of our representatives for processing
    3. We will notify you of your appointment date.
    4. Attend your appointment.
    5. Receive your passport with the visa in it in the mail
  • Walk-in Service (Toronto)

    Our office is open between 9:00am – 5:00pm Monday to Friday, and appointments are available between 9:30am – 4:15 pm. Please contact us to schedule an appointment. Please note that while walk-ins are welcome, priority is given to clients with appointments. Expected appointment length is one hour.

    Please have the following documents with you:

    1. Valid Passport or the Passport you landed with
    2. One photo ID: Drivers License, Provincial Photo ID or University / College Student ID (with photo)
    3. Copy of the front and back of Your PR Card (valid or expired), except if it is lost or you never had one
    4. Record of Landing (IMM 1000)
    5. (Name Change only) Certified copy of Marriage Certificate or proof of Change of Name and certified copy of one provincial ID showing your new name

      NOTE: you must have a copy of your Record of Landing to change the name on your PR card and 1 of the following additional documents:

      • Notice of Assessment for 2 years
      • Record of Movement more info
      • School Records (children only)

    At our office we will do the following:

    • Fill out the entire application
    • Take photos ($10) if you didn’t bring your own
    • Make a full copy of your application
    • Help you troubleshoot problems

    Print Application

    After filing:

    • We will perform regular status checks to ensure your application is processing within the right timeframe.
    • If you filed an urgent application, you can do your first status check within 10 business days; regular application status checks are available after 60 days.
    • Immigroup will notify you when your PR Card is ready for pick up
  • Mail-in Service - Worldwide

    1. Download our simplified instructions and application by clicking here
    2. Follow the instructions. Please complete one (1) NEXUS application per person. Please ensure there are no gaps in your address history and employment timelines.
    3. Fax or email all forms and copies of documents to us for a quick review, or mail your application and copies of supporting documents to our office at: 1180 Danforth Avenue, Toronto, ON M4J 1M3
    4. Immigroup will notify you when your application has been pre-approved or rejected. If you have been approved we will schedule your interview.
    5. After your interview, you will receive your NEXUS Card in the mail at the address you provided on your application.

    Print Application

 


Troubleshooting


  • Getting my NEXUS Card urgently
    No, there is no way you can expedite the NEXUS Card process at this time.
  • Changes to Your NEXUS Card
    If your NEXUS Card has a mistake on it you need to replace it immediately as the discrepancy between your NEXUS Card and your passport could cause issues when you travel through customs.
  • Lost, Stolen or Damaged NEXUS Card
    If your NEXUS card is lost, stolen, or damaged you should contact the Enrollment Centre where you got your card immediately. You will have to pay a fee of $25 to replace the card. If your card was damaged but you still have it, you will have to destroy your old card.
  • Rejected NEXUS Application
    • If your NEXUS application was rejected you can appeal the decision within 30 days.
    • If you are a Canadian, you need to contact the supervisor at your local Enrolment Centre
    • If you are an American, you should contact your local Enrolment Center or the CBP’s Ombudsperson.
  • Letter asking you to return your NEXUS Card
    • If you receive a letter ordering you to relinquish your NEXUS Card, you must do so immediately. You can only appeal the decision after you have relinquished your card
    • Please note that NEXUS lanes at border crossings may change from time to time. They may also be closed during periods of low-volume or for other reasons. Please note that if you do not enter the NEXUS lane because it is too hard to access due to location or traffic, or because it is closed, you have to proceed across the border like a non-NEXUS program member.
  • NEXUS Card confiscated at the border
    • If your NEXUS Card is taken from you at the border or at the airport, you can appeal within 90 days.
    • In Canada you can appeal by contacting your local Enrolment Center. However, if your property wasseized by CBSA, first you must appeal the CBSA seizure (see your receipt for how) and then you can appeal the loss of your NEXUS Card
    • In the US you can appeal by contacting your local Enrolment Center or by contacting the CBP’s Ombudsperson
  • Keeping Your NEXUS Card More Info
    In order to retain your NEXUS Card you need to comply with every regulation, no matter how insignificant or minor. NEXUS Cards can be revoked for any transgression.
  • Do I need to carry my passport too? More Info
    Even though the NEXUS card is popularly thought of as a passport replacement, it is not. Though you may not be asked to produce your passport every time you use a NEXUS lane or kiosk, you are still required to carry your passport whenever you travel internationally. Failure to produce your passport when requested by a customs agent would result in losing your NEXUS membership.

Filing an application questions FAQs


  • What are the benefits of the NEXUS program?

    As a Nexus card holder you can cross the Canadian and US borders faster by:

    • using designated lines when traveling by land
    • using self-serve kiosks when traveling by air from or to participating international airports
    • getting pre-cleared by phone for arrival at a marine port of entry
    • using the Trusted Traveler CATSA Security Line for pre-boarding security screening when flying domestically
    • using the Global Entry kiosks at most major U.S. international airports with your valid machine readable passport
  • What are the eligibility requirements for the NEXUS program?

    To be eligible to apply for the NEXUS card, you need to:

    • Be a Canadian or an American citizen,
    • be a Canadian or an American permanent resident who has lived in one of those countries for at least three years prior to submitting the application, or
    • be a Canadian or American permanent resident who has resided in a foreign country in the past three years as a member of Canadian Forces of US Armed Forces, or who resided in a foreign country as a dependent spouse or common-law partner of a Canadian or US military or diplomatic service person.
    • Be of good character.
    • Not be inadmissible to Canada or US.
    • Pass background security checks.
    • Have no violation of immigration or customs regulations.
    • Have no criminal record, or have been granted a record suspension.

    Provide verifiable true and complete information in your application.

  • What is the application process for the NEXUS program?
    • Apply for pre-clearance to the NEXUS program online or fill out a form and send it by mail.
    • Provide copies of the required documents.
    • Pay the application processing fee.
    • After submission, your application will be assessed, and you will either be notified that your application is pre-approved and you will be invited to attend an interview at a NEXUS Enrolment Center, or you will be advised that your application has been refused.
    • bring your original documents with you when attending the interview.
    • During the interview, you will be further assessed and your fingerprints will be taken.
    • Upon approval, your face and irises will be photographed digitally, and you'll receive further information on the program.
    • Receive your NEXUS card by mail.
  • How do I fill out a NEXUS application form?

    To fill out a NEXUS application form, you need to provide:

    • the reason you're applying
    • your personal information
    • information on your status in your country of residence
    • your address history for the last five years,
    • your employment history for the last five years,
    • your credit card information, if applicable,
    • information on your previous criminal offences, inadmissibility, and violations of customs or immigration laws.
    • Your travel history for the past 5 years by country
  • What are the documents required when applying for NEXUS?
    • You will need to provide a copy of a document that proves your status in Canada or the US. If you are a Canadian or US citizen, you may provide a valid passport, a birth certificate, or a citizenship/naturalization certificate; if you are a permanent resident, you may provider a valid Permanent Resident Card and a valid passport from your country of birth/citizenship.
    • If you're working or studying in Canada or the US, you'll need to provide a copy of your work or study permit / visa.
    • You will have to provide a copy of an official document stating your current address, such as a driver's license.
    • If you have a criminal record or a pardon, you must provide court documents or pardon paperwork at the interview.
    • If you will be driving across the border using a NEXUS lane, you must also provide registration documents for your vehicle.
    • If applicable, you'll need to provide custody papers for your children.
  • How do I submit my NEXUS application?

    If you would like to use Immigroup to submit your NEXUS application, download and complete the forms here and submit them to our office for review by fax at 416-962-2623, by email at info@immigroup.com, or by mail at NEXUS - 1180 Danforth Avenue, Toronto, ON M4J 1M3. Our office will contact you within one business day to review your application.

    If you would like to submit your application directly to the government you may choose one of the following options:

    • If you want to apply online, you can do so using the Global Online Enrolment System.
    • If you want to fill out a hard copy of the form, and provide hard copies of the required documents, you need to submit your application package by mail to:
    • NEXUS Program at Niagara Falls, Ontario, Canada, for US, Ontario, Western Canada and Territories residents, and
    • NEXUS Program at Montreal, Quebec, Canada, for Atlantic and Quebec residents.
  • What is the processing fee for a NEXUS application?

    The processing fee for a NEXUS application is $50 (CAN or US). The fee is non-refundable. Children younger than 18 can apply for the NEXUS Card free of charge.

  • What are the payment methods available for the NEXUS application processing fee?
    • If you are applying through Immigroup, you may make payment using one of the following methods:
    • Credit Card (Visa, MasterCard, AMEX)
    • Cash (in person only)
    • Certified Cheque or Money Order payable to Immigroup Inc
    • Email money transfer from bank account
    • Direct wire transfer from bank account
    • If you're applying for NEXUS online directly through the government, you can only pay by credit card in US dollars
    • If you're applying by mail directly through the government, you can pay by credit card, personal cheque, certified cheque, or money order in Canadian dollars Payable to Receiver General for Canada.
    • If you're applying by mail, you can also pay by a certified cheque or international money order in US dollars.
  • How long does it take to Get My NEXUS Card?

    It takes around 4-6 weeks to be pre-approved. After you have been pre-approved, you must schedule your interview within 30 days. The interview itself does not need to take place during those 30 days. Once you have successfully completed your interview, your NEXUS Card should be sent to you within 10 business days.

  • What happens at the interview?
    • You will be asked questions confirming your identity. Examples of questions you may be asked at the interview include:
    • What do you need the Nexus Card for?
    • How often do you plan to use the Nexus Card?
    • Are you known by any other name?
    • How many times have you changed your address in the past year? Is there a reason?
    • Are you taking any drugs?
    • Have you ever been convicted of a crime?
    • What is the purpose of your business in Canada / the US?,
  • Can children get a NEXUS card?
    Children under the age of 18 can be issued a NEXUS card, but they need consent from a parent or a legal guardian to do so. The parent or legal guardian has to be present when the interview at the NEXUS Enrolment Center takes place. The parent or legal guardian has to provide evidence of custody. Parents or legal guardians do not have to be NEXUS members.
  • What kind of biometric data is required for NEXUS membership?
    When becoming a NEXUS member, you'll have to attend an interview during which your fingerprints will be taken, as well as digital picture of your irises and your face.
  • How long does a NEXUS card last?
    A NEXUS card is valid for five years. After that period, you need to renew your NEXUS membership. The renewal of membership application process is the same as when applying for the first time.
  • What if I change my name?
    You will need to replace your NEXUS Card just as you will have to replace your passport.
  • Can my entire family apply at the same time?
    Each family member must apply individually for a NEXUS card (including minors) by filling out a separate application form. However, applications may be submitted at the same time.

Using Immigroup FAQs


  • Why should I use Immigroup?
    • We have helped thousands of clients obtain their NEXUS Card. This gives us the experience that you can utilize.
    • We make sure that we submit the best possible application for every single client.
    • We have been in business since 2004.
    • Our staff members have years of experience in the immigration field.
    • You can Call us between 8:00am and 6:00pm Eastern Time and speak to a live professional. More than half a million people visit www.immigroup.com each year to use our great tools and information.
    • Our legal fees are disclosed on our website. Not many law firms are willing to do that!
    • We make it easy for you to get started on your application by email, phone, or fax.
    • Customer service and sound and ethical advice are our highest priority. Once you have used us you will feel the difference knowledge, service, and loyalty makes.
    • We think outside the box to help you with your case, but We don’t take clients on just because they can pay! Expect an honest opinion – we will advise you if applying is not in your best interest. Click here to see our statistics on our firm
    • We go out on a limb to give you the highest level of service.
    • We don’t take short cuts - we are perfectionists!
  • I am traveling and need my card fast. How soon can you get it?
    The NEXUS Card application process cannot be expedited. However, the better and more complete your application is, the more likely it will be processed more quickly. Most NEXUS interview locations do not have available appointments within 4 months of the date you receive your interview invitation. As a private firm Immigroup offers to look for urgent interview appointments. In most cases we are able to provide our clients with an appointment within 2 weeks of Conditional Approval.
  • Why should I hire Immigroup when I can do the application on my own?
    You can definitely do any application on your own without hiring a company to help you. However, when you use Immigroup, you gain these advantages over people who do it themselves:
    • You can be completely sure that the best possible application was submitted. This means that there will be no mistakes, errors, or omissions which could cause delays or refusals of an application.
    • This also means that Immigroup will offer you the most ethical and sound advice regarding your application. We will tell you if something in your application works against you or could cause problems in the future.
    • Immigroup has years of experience which can be leveraged in your favor to know what works and what doesn’t in an application.
    • Using Immigroup will also save you time because you don’t have to fight with the government to submit an application or follow up on it. You can simply call or email any time you want to know the status of your application.
    • Immigroup offers 20% off our service fee for every additional application.
    • Immigroup offers 20% off our service fee for returning clients.
  • Can you give me free support or where can I get free support?
    We are committed to helping everyone with their immigration needs. This is why immigroup.com offers free tools and information to answer all types of immigration questions. Immigroup does charge a fee for all services, but we are always looking for feedback on how we can further help our community. Our email address is info@immigroup.com.
  • I have one important question, but I don’t need the full service. What can I do??
    You can easily search our database of FAQs. However, if you still can’t find the answer to your question, email us (link) your question and you will receive a response within 2 business days. Depending on the complexity of your question, you may be advised to schedule a consultation with one of our immigration practitioners to ensure that you receive the best advice. The cost for a consultation is $84.75 (tax included) which is up to 30 minutes; however, if you retain Immigroup for a full service after the consultation, this fee well be deducted from the cost of the service. . . Consultations are available in person at our Toronto office or by phone. (Other options are available for hearing-impaired persons). Call us at 1-866-760-2623 or email at info@immigroup.com to schedule your consultation. Click here for more information.
  • I called your office and did not get the answer I needed. What can I do?
    Only general information is available when you call our office. If you are still unsure how you should proceed, contact us to schedule a consultation to discuss the details of your specific case. Click here for more info
  • How to check the statuses of my application (for Immigroup customers only)
    If you don’t hear back from us within 6 weeks, please call our office or contact us by email at info@immigroup.com. We can give you a status update over the phone or via email
  • I used Immigroup but I lost my NEXUS card. Do I have to do the entire process again?
    Yes, the application process will have to be completed once again. The good news is we have a copy of your application, so this will speed up the process. Also please note that if you lost your card 6 month from the date you paid we will offer you a 50% discount on our service fees.
  • I used you before, any discounts?
    Yes we give you a 25% discount.
  • I am going to do two applications with you, any discounts?
    Yes second application with same or lower value is 25% less.
  • I need your help, but I can’t afford the fees? Can you help?
    We do our best to keep things affordable, but if you have not used us before you are not eligible for the discount. You can still ask and see if something can be worked out.
  • Can I pay you a deposit?
    Yes, and the final payment will need to be made before filing the application. Please speak to an agent and work out the deposit amount.
  • Do I pay you when I get my card?
    We take full payment before we send out your application.
  • Do you work weekends or evenings?
    At the moment we don’t work weekends but that may change in the future. For evening appointments please call and find out if someone at our Toronto office can help you. Work with our staff and in most cases we can arrange someone to wait for you (usually no later than 6pm).
  • How accurate is your website?
    We do our best to update or fix anything out of date. But just because it’s in black and white - no matter where you read it - you should always double check the information. You can find a feedback box on most pages of this website; we work hard to making sure this site stays current and factual.
  • I had something happen to me that is not posted on this webpage
    We would really love to hear from you about what happened. By sending us your experience you are helping others in the future. We post all information that will be valued by future visitors.
  • I can’t find an answer to my question
    On the bottom of this webpage you will find a box. Simply send us the question and if we feel it a good question we will send you the answer. Also we will post your question with the answer so future visitors can get the support.

Basic info FAQ’s


  • What is the NEXUS program?
    The NEXUS program is a joint Canadian and US program developed to expedite border crossing of pre-approved travelers into Canada and the United States.
  • How can I participate in the NEXUS program?
    To enroll in the NEXUS program, you must first submit an application and be conditionally approved as a trusted traveler. You must then attend an in-person interview for further assessment and have your biometric information taken and filed by the NEXUS enrollment center. If you are approved for a NEXUS card, you will receive your card in the mail after your interview.
  • Who administers the NEXUS program?
    The NEXUS program is administered by the Canada Border Services Agency, and the United States Customs and Border Protection department.
  • I want to withdraw my application. What do I do?
    You need to contact CBSA (or CBP if you live in the US) and ask them, in writing, to cease processing your application. Immigroup can help you do this.
  • Where is the nearest NEXUS enrollment centre?

    Each major international airport in Canada has a NEXUS enrollment office. In addition, you can find NEXUS enrollment centres along the border. From east to west, they are:

  • How is the NEXUS Card different from a passport?
    A passport can be used worldwide for travel between foreign countries. The NEXUS Card can be used only when traveling between the US and Canada. It conforms to all requirements of the Western Hemisphere Travel Initiative and each card has embedded biometric data to identify the owner to customs and border protection just like a passport. However, you are advised to carry your passport with you at all times, even when you carry a NEXUS Card, as border and customs staff reserve the right to ask you for your passport at any time.
  • How do I use my NEXUS Card at the airport?
    There are special, marked lanes at security and customs in many airports throughout Canada and the United States. If you are carrying your NEXUS Card, you can use these lanes to shorten your waiting times. Please note that only major airports which qualify as ports of entry usually have NEXUS lanes.
  • What is Global Entry?
    The Global Entry system is a way to speed up entry into the United States at various airports in the US and Canada, and one airport in the Netherlands. In order to participate in Global Entry as a Canadian, you must either possess a NEXUS Card or a Global Entry Card. At the Global Entry kiosk, you should use your passport to sign-in.
  • Using the NEXUS Card at the border.

    Entering Canada

    1. Use the dedicated lane and scan your card in the card reader.
    2. Proceed to the inspection booth for a visual inspection. The CBSA officer will tell you whether or notyou are to enter the inspection area or proceed into Canada.

    Declaration of Goods

    • Canadian Residents: Canadian residents entering Canada who are importing goods for personal use must complete a CBSA Traveler Declaration Card (TDC) before arrival and deposit it in the designated box in the NEXUS lane. If you do not have TDC privileges, you must use the regular lane to declare your goods.
    • United States Residents: U.S. residents entering Canada with goods that are part of their personal entitlement may use the dedicated lane. If you have goods that exceed your personal entitlement, you must use the regular lanes.

    Entering the United States

    1. Use the dedicated lane and scan your card in the card reader.
    2. Proceed to the inspection booth for a visual inspection. Unless directed to an inspection area, you may proceed into the United States.

    Declaration of Goods: Canadian or U.S. residents entering the United States that importing goods for their own personal use may use the NEXUS lane and make an oral declaration to the Customs and Border Protection (CBP) officer.

  • Using the NEXUS Card at at a marine port of entry (Port / Marina).

    Entering Canada
    Please note the boat master is the person in charge of the boat. They are responsible for presenting themselves and their passengers and reporting all goods on behalf of the card members on board. All persons on board must be NEXUS members in order for the boat to take advantage of the preferential reporting procedures.

    • The boat master must call the NEXUS Card Telephone Reporting Centre (TRC) at: 1-866-99-NEXUS (1-866-996-3987) to give advance notice to the CBSA at least 30 minutes (minimum) and up to four hours (maximum) before arriving in Canada. The boat master must provide the following information to the TRC:
      • an estimated time of arrival (ETA);
      • the name and location of the landing site (designated sites are required for entering Canada);
      • the registration number and/or the name of the boat;
      • the full name, date of birth and country of citizenship and / or permanent residence status for all NEXUS card members on board;
      • the destination, purpose of trip and length of stay in Canada for each passenger;
      • passport and visa details of passengers where required.
    • The boat master must ensure all passengers have photo identification and proof of citizenship, permanent residence status and/or other immigration status documents when applicable or required
    • The boat master must declare all goods being imported, including currency information.
    • The NEXUS Card Telephone Reporting Centre must be notified of any information changes before arrival. A report number will be issued as proof of presentation. This number must be produced when asked to do so by border officials.
    • Declaration of Goods: Canadian and U.S. residents importing goods for their own personal use must report these items to a CBSA officer by contacting the NEXUS Telephone Reporting Centre at 1-866-99-NEXUS (1-866-996-3987).

    Entering the United States:
    The boat master must call the local Customs and Border Protection (CBP) marine reporting number for their arrival area.

    • The boat master must provide advance notice to the CBP at least 30 minutes and up to four hours before arriving in the United States. The boat master must provide the following information:
      • an estimated time of arrival (ETA);
      • the name and location of the landing site of arrival
      • the registration number and/or the name of the boat;
      • the full name, date of birth and country of citizenship and / or permanent residence status for all NEXUS members on board;
      • the destination, purpose of trip and length of stay in the United States for each passenger; and
      • passport and visa details of passengers when applicable or required;
    • The boat master must ensure all passengers have photo identification and proof of citizenship, permanent residence status and/or other immigration status documents where required.
    • The boat master must declare all goods being imported, including currency information.
    • A report number will be issued as proof of presentation. This number must be produced when asked to do so by border officials.

 


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