Parent app aproved / decision made but no request for passport to give visa


New Member
My parents immigration application is approved. Medical was done 2 months ago.

We got a letter from the government to create a PR portal And that the application was approved.

Online also says that the application has decision made.

But we have no request to submit a passport to get the visa to enter and can not get any answers from email, online information request form, or anywhere else.

Is this normal? Do they take time to send the passport request letter to give visa?

The pr portal is only if you are already in Canada

Any help in this matter will be appreciated