Immigroup is a private company. We are not the government. All application forms can be found for free on the relevant government websites. Applying with a private company such as Immigroup entails service fees in addition to the fees charged by the relevant government agency. Immigroup will review, finalize, and submit all applications.
Terms and Conditions Immigroup is a private company which assists clients with immigration and travel documentation matters. We are not the government and we are not affiliated with any government agency. Some of our services are regulated by the Immigration Consultants of Canada Regulatory Council (ICCRC) and we follow its rules and guidelines. To learn more please click here. Immigroup offers two types of services: fixed-price applications and services which require retainers. By purchasing a service from Immigroup, you acknowledge that
Client Responsibilities When you retain Immigroup to represent you with regard to any type of application, you undertake several responsibilities as a client, including:
Description of Service The applicant assumes all responsibility and liability that the information on government forms is true and complete. Immigroup assumes no responsibility for any errors, omissions or incomplete or illegible information on application forms. Where required, all forms must have an authorized guarantor in order to process them. The applicant must qualify and / or be eligible to receive certificates, passports, and other documents. Eligibility is determined solely by the government in question. The applicant agrees to have made their own travel arrangements – these are not made by Immigroup on behalf of the client. Immigroup assumes no responsibility and / or liability for government processing and / or the production of certificates / cards or any other government task. The applicant agrees to be bound by the following terms and conditions with regard to payment:
Immigroup provides Urgent / Rush / Accelerated Service only when the following terms and conditions are met:
Immigroup provides Regular Service when the following terms and conditions are met:
Unfortunately we cannot give discounts or refunds if we cannot use the testimonial so please follow these guidelines. Video testimonials are also accepted – call for more information. Website Content We strive for complete accuracy with regard to the content on our website, but please be aware that government rules and regulations frequently change without notice and at any time. Immigroup is not responsible for inaccurate information. Please let us know of any information that is not correct. If you do encounter a discrepancy between our website and our staff, please contact us as soon as you can so we can fix the error. Please include:
FAQs I thought you were the government. We are a private company. This is indicated clearly by the following:
Why don’t you tell all your clients you are not the government? Immigroup strives to be clear and transparent. Information regarding our status as a private company is clearly displayed on our website. Clients purchase our services because we are a private company to assist them in dealing with complicated government regulations and agencies. Why do you charge a minimum of $42.50 cancellation fee? Why can’t you just do a full refund? We are a medium sized firm with around 20-30 employees and contractors. We strive to deliver great customer service and deal fairly with all our clients. We charge a minimum of $42.50 for the work that has been completed, which includes call centre agents’ time, immigration practitioners’ time, and the processing fee for closing your file. As mandated by regulating bodies of legal practitioners in Ontario, in our case the ICCRC, all closed files must be held for a minimum of 7 years prior to being disposed of securely. Please note that 1-2% of our clients will cancel at some point for various reasons such as they have found a document they believed was lost, and we don’t want to pass this expense on to our paying clients.