Phone
Calling an Immigration, Refugees and Citizenship Canada (IRCC, formerly CIC) office from outside of Canada is often a frustrating exercise. That’s because IRCC does not want you contacting their call centre if you live outside of Canada. Call centre agents may refuse to provide information if they ascertain you are calling from abroad. IRCC only answers enquiries by email or mail on an application’s status if you are outside of Canada, and only then if the average time for processing has been exceeded, or if there is a specific problem. It is clear that with the number of applications IRCC handles from around the world, they have decided to restrict phone calls from abroad in order to avoid being swamped with requests on how the caller’s application is doing. So, how can you manage to call IRCC from overseas to get a quick update on your application?

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